Full visibility into every conversation with 80% less time spent on call review.

Every call transcribed, summarized and analyzed with key metrics like sentiment and talk ratio, giving you a searchable library for coaching and improvement.
AI Conversation Intelligence

“I love listening to every call end-to-end” — said no manager ever.

Managers can’t waste hours replaying calls, and agents don’t want extra admin. Conversation Intelligence transcribes calls, adds insights like sentiment and talk ratio, and generates smart notes — saving agents ~5 minutes per call and cutting review time for managers by 80%.
The Benefits of AI

Stop guessing, Start knowing

AI-powered conversation intelligence unlocks powerful insights in minutes, not hours, from every call.

For Sales People

Use conversation intelligence to identify objections, gauge interest, and revisit key points in your interactions. Focus on building relationships; the rest is on us.

For Support Agents

Read between the lines of customer interactions. Easily track sentiment and recurring topics. Deliver better service and resolve issues faster.

For Managers

Coach smarter, not harder. Gain data-driven insights into your team’s performance, identify areas for improvement, and mirror what works from top performers.

Feature breakdown

What can you do with AI-powered conversation intelligence

Topic Extraction

Identify key points and topic trends across conversations. Understand frequently discussed topics and proactively address customer concerns.

Automatic Summaries & Tags

Significantly reduce after-call work. Call summaries and tags give you the key conversation details at a glance.

Sentiment Analysis

Tailor support and sales conversations based on sentiment shifts to achieve better results and increased customer satisfaction.

Call Transcription

Call Automatically convert calls into transcripts and maintain a comprehensive interaction database.

Talk/Listen Ratio

Track the dynamics of sales and support conversations. Provide your team with
data-backed feedback to improve customer interactions.

Transcript Keyword Search

Search transcripts for specific keywords and phrases to understand customer concerns, buying triggers, and areas for improvement.

Trending Topics

Gain deeper business
intelligence by visualizing trends
in conversations across
multiple calls.

CRM Integration

Effortlessly log key AI-generated
data into your existing CRM system, enhancing your overall customer management.

Keyword Monitoring

Monitor adherence to scripts, track mentions of specific products or services, and receive alerts for
potential compliance issues – all through powerful voice analytics.

Smart Notes

Reduce after-call work by 5+ minutes/call with AI notes sent straight to your CRM.

Call Scoring (Coming Soon)

Build QA scorecards and have AI score calls automatically, ensuring fair, consistent evaluations at scale.

Multi-lingual Analysis

Deliver exceptional service
to a global audience

Global customers deserve exceptional service, but multilingual calls can be a barrier. Automatic language detection and translation unlocks insights from every interaction so you can proactively address challenges and build trust with customers worldwide.

Analyze conversations in 50+ languages, including 5 of the major languages: English, German, Portuguese, Spanish and French.
AI-powered aggregated analytics

Meet your new GTM performance cockpit!

Our AI-powered dashboard brings all your conversation intelligence data together in one place. Get a holistic view of your team’s call logs, talk/listen ratio, topic trends, sentiment analysis,
and more – all in a clear, easy-to-understand format.

Pricing Overview

Add AI Conversation Intelligence to any CloudTalk plan, for as many users as you need.

AI Conversation Intelligence

Full visibility into every conversation with 80% less time spent on call review.

$9

User / month


Billed annually 

Key Features Include
  • Individual, aggregated insights and team filtering (sales, support)
  • Summaries, searchable transcripts, AI notes
  • Topic extraction and trending topics
  • Talk/listen ratio
  • Customer sentiment
  • Call scoring (coming soon)
  • PDF & CRM export

Make AI part of your toolkit

Expand your business toolstack with a business calling software that can be easily integrated into your existing CRMs, ecommerce or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and dozens more.

100+ Built-in integrations

160+ Country phone coverage

82% Increase in call volume

23% Fewer missed calls

2.5× Outbound success rate

30,000+Trusted by professionals

100+ Built-in integrations

160+ Country phone coverage

82% Increase in call volume

23% Fewer missed calls

2.5× Outbound success rate

30,000+Trusted by professionals

Discover 100+ Integrations

Fewer hours on call reviews. More time for customers.

See how CloudTalk’s AI saves managers 80% of review time and gives agents 5 minutes back after every call.